Frequently Asked Questions About Spa Flow
1 What Areas Do You Service?
We service a large region including Washington DC, Maryland (Prince Georges, Montgomery, Baltimore, Howard, Anne Arundel counties and the cities of Baltimore and Annapolis), Northern Virginia (including Alexandria, Fairfax, Arlington, Leesburg, Reston), Atlanta, Philadelphia, Chicago, New Orleans, and Connecticut.
Click on Location Pages for a full listing.
2What Do the Therapists Bring with Them?
Chair Massage: The therapist will bring a massage chair, disposable face rest covers, paper towels and sanitizing supplies, aromatherapy (upon request), and relaxation music. The therapist may also bring other miscellaneous items to help create an atmosphere conducive for relaxation.
Table Massage: The therapist will bring a massage table, massage lotion/oils, and relaxation music. Clients must provide 2 twin flat sheets and one pillowcase for each massage table being used. For groups of 3 or more, therapists will provide sheets.
3How Do I Decide on How Long Each Chair Massage Should Be?
If you are unsure how long you want each session to be we will help you figure it out. We will take into account factors such as your timing restrictions, size of your staff, and budget.
4 How Does Our Staff Schedule Their Chair Massage Appointment?
There are three options for scheduling employees:
Option 1: We can set your staff up with an online scheduling system. The on-site coordinator will have access to the schedule and can add or delete appointments as needed.
Option 2: We can provide you with a printable signup sheet to post in a convenient location for staff to sign up for sessions.
Option 3: You can create your own sign-up method for your group.
5Will You Come to My Home or Hotel?
Yes! For gatherings (like bridal showers, birthdays, friends get-togethers, bachelorette parties) and for individual appointments we can provide chair and table massage at your home or hotel. We offer 60 and 90 minute massages for individuals and couples. See our In-Home Massage page for more details.
6Do I Need to Provide Anything?
Chair Massage: A space of approximately 5ft x 5ft (per therapist) is needed to set up the massage chair. We also ask that a trash can and a desk or table (or cart) for our supplies be available.
Table Massage: A space of approximately 9 feet by 11 feet is needed to accommodate a massage table. The massage table is set up in such a way that the therapist can comfortably walk around and perform the massage.
Chair Yoga: Chairs (one per participant) should be in the designated space prior to class starting. Ideally chairs should not have arms and should not roll, however if that is what you have onsite we can make it work.
Yoga on a mat: Participants must bring their own yoga mats. If you require yoga mats, Spa Flow can provide these for an additional fee.
7Do You Offer Massage Service Other Than Chair Massage?
Yes! We offer group, couples, or individual table massages. For group events, we can provide multiple therapists to accommodate your guests. Contact us for more information.
8Is There a Maximum # of Participants for Yoga and Meditation Classes?
We recommend a maximum of 25 participants per class. For groups larger than 25, we recommend audio/visual support or adding additional instructors.
9Are There Any Other Fees?
The only additional fee would be parking fees if applicable. Parking fees will be included in the final total.
10How Do I Pay?
Corporate Chair Massage, Yoga & Meditation: Payment is due at completion of service. An invoice is sent via email upon confirmation and again on the day of service. You may pay online using a credit card or mail us a company check (Net 15).
Table/Private Massage, Yoga & Meditation: A credit card is required to confirm your appointment. A 50% deposit is charged at the time of scheduling. The remaining balance is charged 24 hours prior to your appointment.
11 What Is Your Cancellation Policy?
Chair Massage: We require 48 hours’ notice for cancellations or schedule changes. Appointments cancelled with less than 48 hours’ notice are subject to 50% cancellation fee. Appointments cancelled with less than 24 hours’ notice are responsible for 100% of their scheduled appointment.
Table Massage: We require 24 hours notice for cancellation.
Note: No penalty will apply for cancellations due to extreme weather conditions.
12Should I Tip?
Corporate Chair Massage: Tipping is at your discretion. It is not expected but is always appreciated.
Table Massage: It is customary to tip 15-20% of the service cost. Tips can be given in cash or via electronic payment directly to the therapist.
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