Frequently Asked Questions About Spa Flow

1What Areas Do You Service?
Washington DC and the surrounding Maryland cities, Baltimore MD, Northern Virginia, Atlanta, Philadelphia, Chicago, New Orleans, and Connecticut.
2What do the Therapist Bring with Them?

Chair Massage

Your massage therapist will arrive with a massage chair, disposable face rest covers, sanitizing supplies for the chair and their hands. As well as room aromatherapy and relaxation music.

Table Massage

Massage Table, Massage Lotion/Oils, Relaxation Music. Please provide your own sheets, a pillow case and small blanket (optional). One fitted and one flat sheet are great and any size will work.
3How Do I Decide on How Long Each Chair Massage Should Be?
If you are unsure of what you need, we can help you figure this out. We will take into consideration any timing restrictions, size of staff and your budget.
4How Does Our Staff Schedule Their Chair Massage Appointment?
There are 2 scheduling options. We have an awesome online scheduling system with which your on-site coordinator will have access to the schedule. Or we can send you a printable signup sheet.
5Will You Come To My Home or Hotel?
YES! Chair massage is great for a girls get-together, bridal shower, and birthday celebrations. And we also provide 60 and 90 minute table massages for individuals and groups.
6Do I Need to Provide Anything?
Each therapist will need at least 5ft x 5ft of space. Your therapist will also need access to a small trash can and a surface (table, desk, chair) for their supplies.

Massage tables require at least 9 x 11 ft per table

Chair Yoga & Meditation - Each participant will will need a chair

Yoga - Participants must provide their own Mats
7Do you offer massage service other than chair massage?
Yes, we can provide group, couples or individual table massages.
8Is there a maximum # of participants for yoga and meditation classes?
Yes. The max per class is 25 participants. If your group is larger than 25 participants you must be able to provide audio/visual support or you will need more than one instructor.
9Are There any Other Fees?
The only additional fees are if your therapist has to pay any parking fees. We will include parking cost in your final total.
10How Do I Pay?

Corporate Chair Massage, Yoga & Meditation

Payment is due at the completion or your appointment. You will receive an invoice once your appointment is confirmed. Credit card payments can be made online. Company checks are net 15 days and can be mailed to our company office.

Table Massage, Private Chair Massage, Private Yoga & Meditation

A Credit card is required to confirm your appointment, no funds are held. You will receive an invoice once your appointment is confirmed. Payments are charged at completion of appointment. A 50% deposit is required at time of scheduling, remaining balance is charged 24 hours prior to appointment time.
11What is your cancellation policy?

Chair Massage

48 hours notice is required for appointment cancelations or edits. 100% of your payment is due for any appointments cancelled with less than 48 hours notice. There is no penalty for cancellation due to extreme weather conditions.

Table Massage

100% of your payment is due for any appointments cancelled with less than 24 hours notice. There is no penalty for cancellation due to extreme weather conditions.
12Should I Tip?

Corporate Chair Massage

Leaving a gratuity for your therapist is up to your discretion. Tipping is not expectedor required, however it is appreciated.

Table Massage

Tipping is customary. 15-20% is typical. You may tip your therapist directly via cash or electronic payment.
Get A Quote

Now offering In-Home Massage & Private Yoga Classes!

Enjoy massage and yoga in your Home, B&B or Hotel.
For Individuals, Couples, and small Groups.

Read More